Survey Questions

STANDARD SATISFACTION QUESTIONS

  1. Thinking of your OVERALL experience with [Department],  how would you rate your satisfaction with it during the past 12 months in meeting your needs?
  2. Understands my needs and requirements
  3. Accessible to customers (via phone, voicemail, email, etc.)
  4. Responsive to requests or problems within an acceptable time
  5. Facilitates problem resolution
  6. Knowledgeable staff
  7. Courteous and helpful staff
  8. Effectiveness of website to communicate important information
  9. Moving in the right direction to better meet my needs
  10. How likely is it that you would share a positive impression of [Department] with other students?
  11. Let us know what you like best about [Department].
  12. Let us know your suggestions on how to improve [Department].

EXAMPLES OF SUPPLEMENTAL QUESTIONS​​​

  1. How satisfied have you been at UC Davis with your opportunity to participate in an independent research project with a faculty member?
  2. Campus Dining—Please rate your level of satisfaction with each of the following locations that you have visited in the past 12 months:
  3. Renovations are planned for large areas of Shields Library's first and second floors over the next three years.  What is the most important thing that we should keep in mind as we plan these changes?
  4. How important is OASIS' effort to maintain a diverse staff of student mentors and tutors?
  5. What types of activities/events would you like to see take place at the Activities and Recreation Center (ARC)?
  6. In regards to internship opportunities, please select the top two most important to you in your search:
  7. What is your military affiliation?
  8. How did you learn about Summer Sessions (check all that apply):
  9. Approximately, how often do you use the Recreation Fields/Courts?