Student Satisfaction Survey FAQ

2019 UC Davis Student Satisfaction Survey FAQs

 

What is the Student Satisfaction Survey?

  • The purpose of this survey is to establish an objective framework for continually assessing the effectiveness of campus administrative and student services. 
  • It measures department effectiveness from the student’s perspective and provides valuable data that will help us identify issues that need addressing.

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How is the survey being conducted?

  • The Student Satisfaction Survey is completely web-based. All surveys must be completed online. There will be no distribution of paper surveys.

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Why is the Student Satisfaction Survey being used?

  • In 2018, Finance, Operations and Administration (FOA) began using the Faculty and Staff Satisfaction Survey to better evaluate how well it was meeting its customers' needs. The Student Satisfaction Survey compliments those results with the student perspective on Division of Student Affairs services. It aims to find out where Student Affairs service units have been successful in enhancing a student’s overall experience and where there is room for improvement.

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How will information be used?

  • The results of the survey will be available to departments within one month of its closing date. In reviewing results, we will see what we do well, what things are improving and what needs extra attention.
  • Departments and units may review their individual survey results and may address areas identified as needing attention that are unique to that unit. Those areas that need special attention are prioritized, and a plan for making improvements is developed for the next fiscal year. Departments participate by setting performance goals and developing action plans for achieving the goals.

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Who is eligible to take the survey?

  • All undergraduate and graduate students as of April 8 are invited to take the survey.

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Does everyone have to complete a survey?

  • The Student Satisfaction Survey is important, and there is a strong expectation that students will participate. Although participation is not mandatory, all students are invited to take the survey regardless of their interest or disinterest in participating. Your feelings about campus administrative and student services can be central to the performance of the department, and higher rates of participation help to ensure that we are collecting the most valid data.

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What service units are participating?

  • 25 units of the Division of Student Affairs are participating in the inaugural Student Satisfaction Survey.

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How is my confidentiality being maintained?

  • The Student Satisfaction Survey is confidential. “Confidential” does not equate to “anonymous.” Anonymous means there is no way we can know who responded to which survey questions. Confidential means that technically we are able to identify the respondent. However, this information is not shared with anyone. It remains private.
  • If you have any further questions regarding confidentiality, please contact SSSemail@ucdavis.edu.

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What if I can't finish it all at once?

  • If you cannot finish the survey all at once, you can return to it at a later time. Click the “FINISH LATER” button. Your responses will be saved from where you left off. Be sure to keep your original email to re-enter your survey. If you delete this email, you cannot be sent another one.
  • Once you hit “SUBMIT SURVEY,” your survey has been submitted and you cannot return to make changes.

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When is the deadline?

  • The deadline is Friday, May 3, 2019 at 11:59 p.m.

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What are the prizes I heard about?

  • As a token of our appreciation for your time, you will be entered to win a $25 gift card. Webcam covers and T-shirts (come early for best size selection) will be given away on a first-come, first-served basis. Prizes may be picked up at the UC Davis Campus Store Guest Services desk.

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Schedule for this year's survey

  • The survey opens on Monday, April 8, 2019.
  • Reminder emails will be sent on April 15 and April 22.
  • The last day to participate in the survey is Friday, May 3, 2019.

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Survey Help

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